Shipping, Returns & Privacy

Questions about any of this? Email orders@planksplantspastimes.com.

Shipping

We ship anywhere in the United States by USPS Ground Advantage. We don't ship outside the U.S. yet.

Rates: $7.95 for ornaments and tags. $19.95 if your order includes a tree. One shipping charge per order, no matter how many items.

Timing: Orders ship in 3–5 business days, often sooner. Holiday rushes may add time. Made-to-order and personalized pieces follow the same timeline unless we tell you otherwise.

Christmas: Order by December 15 for Christmas shipping, or December 22 for local pickup.

Local pickup: Free in the Gibsonburg, Ohio area. Choose pickup at checkout and we'll email you to set a time and place.

Returns

Personalized items (anything with a name or custom work) can't be returned.

Other items can be returned within 14 days of delivery if they're unused. Email us first for a return authorization number and let us know why you're returning it. Items sent back without a return number may not be accepted. Return shipping is paid by the customer.

If something arrives damaged or has a quality problem, email us a photo. We'll make it right.

Privacy

What we collect: When you order, our payment processor, Stripe, collects your name, email, shipping address, phone number and payment details so we can fill and ship your order. We never see or store your full card number.

Email sign-up: If you sign up, we keep your email address to send occasional news about new pieces. You can ask to be removed any time by emailing us.

What we don't do: We don't sell or rent your information to anyone. We share it only as needed to process payment and ship your order (Stripe and USPS).

Cookies: This site saves your cart in your own browser so it's there when you come back. We don't use advertising trackers.

Last updated November 2026.